Support

Need help with DutyMatch DDP Reconciler? Email support@konverter-pro.de and include your Shopify store URL plus a short description of the issue.

What To Include

• Your shop domain
• Whether the issue happens on billing, Shopify scanning, CSV upload, matching, or export
• The carrier invoice format, such as DHL MyBill, UPS, or FedEx
• The date range you scanned
• Any visible error message

Response Time

We aim to respond to support requests within two business days, Monday through Friday.